1. Information We Collect

We collect the following categories of personal and sensitive information:

a. Personal Information

• Full name

• Phone number

• Email address

• Postal address

• Government-issued ID (if required for KYC purposes)

b. Pet Information

• Pet name, type, breed, age, medical conditions, vaccination records

c. Payment Information

• UPI ID, bank account details, or card details (collected and processed securely via third-party payment gateways)

d. Location Data

• GPS-based location to match pet owners with nearby service providers

e. Usage Information

• App activity, device type, browser type, IP address, access times, and pages viewed

2. How We Use Your Information

We use your information to:

• Facilitate service bookings between pet owners and service providers

• Enable payments and refunds

• Personalize and improve your experience on the Platform

• Send notifications, alerts, and customer support messages

• Comply with legal obligations

3. Sharing of Information

We may share your data with:

• Service Providers (Vendors): To enable service delivery for bookings

• Payment Processors: To facilitate secure transactions

• Logistics or Support Partners: If services involve pick-up/drop-off

• Law Enforcement or Government Bodies: When required by law or legal process

• Third-party Analytics Tools: For improving our platform (data shared is anonymized or aggregated where possible)

We do not sell your personal information to any third parties.

4. Data Retention

We retain your data as long as your account is active and as required by applicable laws. Once the retention period ends, data is deleted or anonymized.

5. Security Measures

We use industry-standard security measures to protect your data including:

• SSL encryption

• Access control

• Secure data storage

• Two-factor authentication for vendors

Despite our best efforts, no system is completely secure. You are responsible for keeping your login credentials confidential.

6. Your Rights

As a user, you have the right to:

• Access your personal information

• Request correction or deletion of inaccurate data

• Withdraw consent at any time

• Object to processing for marketing or analytics

To exercise these rights, email us at support@tailful.com

7. Children’s Privacy

Our services are not directed toward children under 18. We do not knowingly collect personal data from minors.

8. Third-party Links

Our Platform may contain links to third-party websites or apps. We are not responsible for the privacy practices of these external sites.

9. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on the Platform and, where appropriate, notified to you via email or app notifications.

10. Contact Us

If you have questions, concerns, or requests regarding this policy, contact:

Lazydog Tech Solutions Private Limited
Email: support@tailful.com
Phone: 9384817646